Initial Disclosure Document
Frequently asked questions
Who are we?
Eastfield Car Sales Ltd, are a dealership acting as a credit broker in arranging finance for vehicle transactions.
Are we authorised to arrange finance for you?
Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority ("FCA"). We are not a lender. Our FCA Firm Reference Number is 797919. For more information, please visit the FCA website at: https://register.fca.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.
What can we do to help finance your vehicle?
We can introduce you (whether direct or through a specialist credit broker) to several finance companies ("funders") who may be able to finance your transaction. There are other funders to which we cannot introduce you which may also be able to offer you finance.
We will provide you with information and explanations about the finance products that may be available to you and, where we recommend a product to you to you, we will ensure that this is based on the information you
Give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to status and terms and conditions. We cannot guarantee that we will be able to secure finance for you.
Can we give you independent financial advice?
We are not independent financial advisers and so are unable to provide you with independent financial advice.
Do you have to pay for our service?
No, you make no payment to us
But a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts usually a percentage of the balance financed. We will tell you how much we will be paid if you ask.
How will we use your information?
We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies
Who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance or employment.
Further details of how your information will be used by us, funders and these fraud prevention agencies, and your data rights can be found here. Privacy Policy, Glasgow, Lanarkshire | Eastfield Car Sales. A full data protection notice/ privacy policy will be provided to you before we submit any application for finance on your behalf.
We are registered as a data controller with the Information Commissioner's Office under registration number ZA317153.
What can you do if you wish to complain about our services or contact us?
If you wish to make a complaint, please contact us:
By writing to us at Complaints, Eastfield Car Sales Ltd, 29 Camelon Street, Carntyne Industrial Estate, Glasgow, Lanarkshire, G32 6AF
By emailing [email protected] ; or
By telephoning 0141 763 0643
If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service ("FOS" - www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers.
If you require further information, please contact us by telephoning the above number or emailing us at [email protected]
Finance is secured against your vehicle; your vehicle may be repossessed if you do not keep up with payments.
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